Work With Us

We currently have the following vacancy:

Job title: Welfare Benefits Caseworker
Hours: Part-time up to 21 hours per week (0.6 fte)
Salary: £18,000 to £24,000 FTE pro-rata depending on experience and responsibilities undertaken
Responsible to: Unit Manager

Role purpose:

We are seeking a motivated, experienced Benefits Caseworker; a self-starter who is able to hit the ground running and work unsupervised.

The ideal candidate will have recent, significant experience of managing a welfare caseload, involving advice and tribunal representation work for clients regarding their benefits.

You will provide an effective and efficient specialist welfare casework service, adhering to our aims, policies and principals at our office, working from home and at other agreed venues.

Key work areas and tasks:


• Provide casework covering the full range of Welfare Benefits
• Act for the client where necessary by; calculating, negotiating, drafting or writing letters & telephoning.
• Negotiate with third parties as appropriate.
• Ensure income maximisation through the take-up of appropriate Welfare Benefits.
• Prepare cases to the appropriate statutory bodies and tribunals as appropriate.
• Ensure that all casework follows office practice
• Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
• Ensure all work conforms to our systems and procedures.

Social Policy:

• Assist with Social Policy work by providing information about clients circumstances.
• Alert other staff to local and national issues.

Professional development:

• Keep up to date with legislation, case law, policies and procedures relating to Welfare Benefits and undertake appropriate training.
• Read relevant publications.
• Attend relevant internal and external meetings as agreed with the Unit Manager.
• Prepare for and attend supervision sessions and team meetings as appropriate.
• Assist with service initiatives for the improvement of services.


• Keep up to date with policies and procedures relevant to our work and undertake appropriate training.
• Attend external and internal meetings as agreed with the Unit Manager.
• Contribute to work towards relevant quality standards

Other duties and responsibilities:

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of our service.
• Demonstrate commitment to the aims and policies of our organisation.
• Abide by health and safety guidelines and share responsibility for your own and others safety.
• Carry out other related tasks as required to ensure the efficient provision of our service.

Person specification:

• Knowledge and experience of the Welfare system and rules relating to Benefits.
• Effective oral communication skills with a particular emphasis on negotiating and representing.
• Effective written skills with a strong emphasis on negotiating, representing and preparing reports, reviews and correspondence.
• A methodical approach to casework and an ability and willingness to follow and develop agreed procedures.
• Understand the issues involved in interviewing clients.
• You must be numerate and literate.
• Ability to prioritise your own work, meet deadlines and manage caseloads.
• Ability to use IT to provide advice, to be able to record case notes and prepare reports, letters and submissions.
• Ability to give and receive feedback objectively and sensitively, with a willingness to challenge constructively.
• Ability and willingness to work as part of a team.
• Demonstrate an understanding of social trends and their implications for clients and service provision.
• Demonstrate understanding and commitment to the aims and principals of our equal opportunities policy.

How to Apply:

To arrange an informal discussion about this role and to request an application pack, please send an email to