To meet this need, we are transforming ourselves into a dedicated outreach service; visiting clients in their own homes, in appropriate public places such as Reading Central Library, in cafés and coffee shops (during quiet times) in other charities meetings rooms, such as Launchpad in Reading town centre and other suitable places, such as the Whitley Café on Northumberland Avenue.
We do see clients (by appointment only) at our office in Whitley, but our ethos is very much that we should go to wherever our clients are.
We understand that the most vulnerable people are least able to reach out – and are certainly least likely to travel to seek help. This is why we sometimes go door to door in communities that have the greatest need. It is why we operate ‘benefit surgeries’ whenever we can to reach out to citizens who would otherwise be left behind.
We absolutely understand that we are not the only charity in Reading that works in this way: and we stand in solidarity and respect with all those who share this ethos of putting ‘outreach’ at the heart of what they do.